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Delivery & Assembly

We offer free delivery service (except outlying islands) for purchases over HKD 500 and offer our loyalty card to customers that register with us, as our goodwill gesture until we open our store. We also offer a free pick up service at Central MTR station should you wish to personally collect your online purchase.

Delivery

Deliveries can be made for larger items purchased in warehouse/store in Kwai Chung.

Free Deliveries above HKD800, except outlying islands.

Additional extra charges applicable for outlying islands. Pls contact our staff for details at info@babybasicshk.com

Assembly $100

Timings

  • Simply purchase online above Net $800 for a free delivery service. 
  • Delivery charges will be applied to the purchases below $800, HK Island $150, Kowloon $200, New Territories $250 respectively.
  • Place an order online before 6:00pm and the order will be available for pick up the very next day at warehouse/store in Kwai Chung
  • Deliveries of online orders will be made on the following days:

MON - WED - FRIDAYS – Deliveries to HK Island

TUES – THURSDAYS – NT Kowloon areas

SAT – SUN – SPECIAL ON DEMAND DELIVERIES

 

To Collect

  • Order for pick-up will be notified via email or phone call.
  • You will be required to bring along HK ID and a final confirmation invoice email as a proof of purchase.
  • We will not release order without the verification of ID and proof of purchase.
  • Should you nominate someone to collect, the nominated person must present a copy of your HK ID with a copy of final confirmation invoice as a proof of purchase.

Return Policy on "Pick Up"

  • Orders placed online cannot be cancelled/exchanged/reimbursed online.
  • Please visit our warehouse/store in Kwai Chung within 30 days for cancellation & exchange.
  • We will happily exchange or issue a credit note on products returned within 30 days in a saleable condition but there will be NO CASH OR CREDIT CARD REFUNDS.